Monday, February 22, 2010

4 Things the Post Office Can't Do

The post office recently failed to deliver a package to me. In trying to understand why, I've discovered 4 things that the post office simply cannot do.

1. Deliver my package.

This is the online tracking page for the package in question. Notice how it made it all the way to Bothell, WA (where I live), but it was never actually delivered to me. Instead it was marked "Return to Sender" without my knowledge.

2. Explain why they can't deliver my package.

So I called my local post office looking for an explanation. After getting tossed around their phone tree a few times, the response I got was: generally, a package getting marked "return to sender" means there's something wrong with the address.

3. Help me figure out what went wrong.

That's alright I think, mistakes happen. However, when I then ask what the incorrect address was that caused the package to be marked "return to sender", nobody can answer me. I'm beginning to smell some BS. I also checked with the seller later, and they confirmed that they shipped it with the correct address.

4. Fix the mistake.

I don't really care whose fault it is, I just want my package delivered. So I ask them to correct the address and deliver it to me. The package is literally in the same town as me, so I figure this can't be that hard of a request. It turns out this is impossible. After getting escalated three times, the response I got was along the lines of: our system is not capable of doing such a thing.

Well, thanks post office, I hope you're happy. The sender is now sending me the package again, this time via Fedex.


R said...

maybe the driver got lost cause bothell has lots of dead ends. I know my GPS got lost going to your hosue

Andy Hou said...

I know the USPS driver knows where my house is cause he is able to deliver my mail every day.